How do I make an insurance claim?

If you think you need to make a claim against our $2 million host insurance, let us know right away. This host insurance is very different from making a claim against the guest's security deposit.

Security Deposit: If you're needing to make a claim against the guest's security deposit, visit this page to get details on the information we need and the form to make the claim. This is for small damages/messes made during a booking, or overtime in the space.

Host Insurance: If there's a liability issue involved with the booking, and you would like to make an insurance claim please contact or click here to submit your information using our online form. Please include your full name, the guest's name and booking date(s) and all relevant details we should know about. If this issue is urgent, please call our Support Team at 1-855-777-9808.

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