A security deposit is held by thisopenspace to protect hosts in case of unforeseen damages, additional cleaning, or failure to adhere to Space Rules during a booking.
A host has up to 48 hours following a booking to notify thisopenspace and request that the security deposit be withheld, within reason and with proof.
When listing your space, you can choose the amount of your security deposit that guests will be responsible for. Average deposits are typically $250, $500 or $1000, depending on the space and the amenities. Hosts are in full control of the amount they charge for a security deposit.
To see what deposit amount you have associated with your space, go to My Listings > Edit Listing > Scroll down to Manage Space > Select Deposit & Fees.
thisopenspace will mediate and resolve all cancellation requests and security deposit claims. Our decisions are reached after fairly assessing information from all sides.