10 important hosting tips

1. Accuracy

​​Create a detailed and complete listing page and keep it up to date. Let your potential guests know what type of events you would love to see in the space, and which events are not the right fit by listing this in your About section. You will be more likely to receive requests from guests who are the right fit for your space if you outline your preferences on your listing page.

 

2. Communication

Respond to a guest's initial enquiry within 24 hours, and respond to follow up conversations on the same day. Hosts with faster response times are most likely to rent their space. To help improve your response time, you can choose to receive a text message every time a guest messages you by selecting SMS Text Messages in your Profile. If you like, you can share your phone number with a guest.

 

3. Pricing

​​Search for listings in your city that are similar to yours to determine the market rate and price your space accordingly. For new listings, you may want to price your space lower than market rate to attract more guests. As your spaces gets more popular, you can update your pricing. Avoid misquoting your potential guests, we believe transparency is key. You may also consider providing discounted rates to community organizations that align with your values.

 

4. Availability

​​Make sure your thisopenspace calendar is always up-to-date to avoid double booking your space. If your space is available for a limited time only, make a note of it under the About section of your listing and update your availability timetable.

 

5. Commitment

Avoid cancellations. Your guest has put considerable time and money preparing for the booking and a cancellation will likely have a significant negative impact on their experience with your space. If you must cancel for reasons beyond your control, let your guest know immediately and contact support@thisopenspace.com. There is a penalty with every host cancellation. See our policies here.

 

6. Cleanliness

Keep a clean space. Make sure your space is clean and ready to go before your guest arrives. If you require them to clean up before they leave, provide them with the cleaning supplies they need to get the job done. Or, you may want to consider hiring a cleaning service, like Handy.

 

7. Amenities

Provide the amenities your guest needs to succeed. This can include an extra set of keys to the space, an alarm code, and the WiFI password. Pro tip: create a copy of passwords and codes to share with your guest on arrival and for your safety, don't forget to change these between bookings.

 

8. Safety

Your guest's safety is very important. When conducting a site visit with a guest, make sure to point out all exits, fire extinguishers, and emergency procedures. If your space and neighbourhood has any special considerations that your guest should be aware of, make sure you communicate this to them.

 

9. Support 

Provide support for your guest during their booking. Make yourself available by providing your contact information, including your phone number and an emergency contact (just in case!)

 

10. Follow-up & Feedback

Send a follow-up email to your guest thanking them and provide feedback on what went well and if there's anything that could have improved the booking. We love feedback too, so let us hear it! Look out for a short survey from thisopenspace following your guest's booking.

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