Reply to new booking requests within 24 hours. Hosts who respond within 12-hours receive 90% of bookings on thisopenspace. You can always decline a request – just let the guest know your reasoning.
Keeping conversations on thisopenspace helps ensure you are protected under our , and .
Update the message thread with clear written communication after any verbal agreements. This prevents any miscommunication and is useful for both parties.
Include a security deposit in your offer to protect against damage and cleanliness by a guest. Incase the unexpected happens, simply let us know within 48-hours of the booking. Include any photos or invoices in your claim.
Payment and Payout
You will receive your payouts through direct deposit to your bank according to . to setup your automated payouts.
It’s always free to list with us, and our incentives are aligned with yours. We make money when you make money, so we aim to bring you as many qualified leads as possible. We can only continue to do this if all of our hosts follow our guidelines and insist on accepting payments for bookings through thisopenspace.
Keep your listing and availability calendar up to date. Add rules to your listing and answer commonly asked questions in your description. You will receive more accurate requests, spend less time answering questions, and get the bookings you want.
Here to help
We are here to support you every step of the way. You can count on us before, during, and after a booking. If you have any questions, simply give us a call or email – we'd love to hear from you.