thisopenspace provides a single cancellation policy to equally protect hosts and guests.
If a guest cancels a booking:
- Full refund within 48 hours of payment, less service fee
- 50% refund within 28 days of payment, less service fee
- No refunds after 28 days of payment
- No refunds when the event check-in is less than 7 days away
If a host cancels a booking:
- 100% refund to the guest
- $150 cancellation fee, and a hold on future payouts to recover costs incurred by the cancellation
Fee may be waived in extenuating circumstances such as damage to the space resulting in unsafe conditions, subject to proof of circumstance and thisopenspace approval.
Hosts who cancel a guest booking will have their account reviewed by thisopenspace, and may be suspended from future bookings.
If a guest wishes to reschedule a booking for the same space:
- Free when rescheduling within 48 hours of payment
- 15% service fee for rescheduling more than 48 hours after payment
Booking transfers to other parties and change of dates are only permitted with written approval from the host. Confirmed bookings are not transferable to other spaces.
Only guests are able to request the rescheduling of a booking, hosts are not able to reschedule a guests’ booking.
Our Support Team reviews each cancellation to determine a fair resolution for both parties. All decisions made by thisopenspace regarding cancellation requests are final.