thisopenspace provides a single cancellation policy to equally protect hosts and guests.
If a guest cancels a booking:
- Full refund within 48 hours of payment, less service fee
- 50% refund within 28 days of payment, less service fee
- No refunds after 28 days of payment
- No refunds when the event check-in is less than 7 days away, unless the cancellation was requested during the first 48 hours of payment.
If a host cancels a booking:
- 100% refund to the guest
- $150 cancellation fee and a hold on future payouts
- Their account will be reviewed and may be suspended from future bookings
Fees may be waived in extenuating circumstances such as damages to the space resulting in unsafe conditions for the booking. This is subject to proof of circumstance and our approval.
If a guest wishes to reschedule a booking for the same space:
- Free when rescheduling within 48 hours of payment
- 15% service fee for rescheduling more than 48 hours after payment
Booking transfers to other parties and change of dates are only permitted with written agreement from both parties. Confirmed bookings are not transferable to other spaces.
Only guests are able to request the rescheduling of a booking, hosts are not able to reschedule a guests’ booking.
Our Support Team reviews each cancellation to determine a fair resolution for both parties. All decisions made by thisopenspace regarding cancellation requests are final.