If you need to cancel a booking, reach out to us directly as soon as possible.
- Go to
- Hit Change or Cancel on the booking you need to cancel
- In the request box, provide as much detail about why you need to cancel. The message goes to our Support Team and will not show to the host or guest
- Our Support Team will reach out to you directly
To keep it simple, we've put together one cancellation policy. This policy applies to all bookings on thisopenspace.
- Full refund within 48 hours of payment, less service fee
- 50% refund within 28 days of payment, less service fee
- No refunds after 28 days of payment
- No refunds when the event check-in is less than 7 days away
You can read through the full cancellation policy
Our Support Team reviews each cancellation to determine a fair resolution for both parties. All decisions made by thisopenspace regarding cancellation requests are final.