We get it, unexpected stuff happens! If you need to cancel a booking, reach out to us directly as soon as you can.
- Go to
- Hit "Change or Cancel" on the booking you need to cancel
- In the request box, provide as much detail about why you need to cancel
- Our Support Team will reach out to you within 24 hours. There’s no need for you to contact the host directly, but you’re more than welcome to let them know as well!
To keep it simple, we've put together one cancellation policy. This policy applies to all bookings on thisopenspace.
- Full refund within 48 hours of payment, less service fee
- 50% refund within 28 days of payment, less service fee
- No refunds after 28 days of payment
- No refunds when the event check-in is less than 7 days away
You can read through the full cancellation policy