Sometimes we all need a little reassurance. A security deposit is an amount set by the host to protect them from potential damages, overtime hours or guest's failure to adhere to Space Rules during the booking. A few things to keep in mind:
- Before you confirm a new booking, you’ll always be shown the security deposit as a separate amount on the offer
- You're charged the security deposit one week before your booking occurs
- The security deposit is automatically refunded 72 hours after your booking, unless your or overtime fees associated with the booking
- You will always be notified if your security deposit is being held, and provided the reasons as to why
Our Support Team reviews each claim to determine a fair resolution for both parties. All decisions made by thisopenspace regarding cancellation requests are final.