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Your Bookings

  • What are response rate and response time and how are they calculated?
  • Why are hosts asked to respond within 24 hours?
  • As a host, how can I check if a booking is confirmed?
  • What does pending payment mean?
  • Can I update my listing description or amenities after a guest books a space?
  • What does each booking status mean for hosts?
  • As a host, how do I make a change to a confirmed booking?
  • How does it work if a guest wants to change their booking?
  • Can I change the price of a pending or confirmed booking?
  • What should I do if a guest asks me to cancel or change their booking?
  • What if the listing my guest booked is now unavailable but I am able to host them elsewhere?
  • Do I have to refund my guests when they make a complaint?
  • What should I do if I'm uncomfortable hosting someone?
  • What do I do if a guest damages my space?
  • What if my guest doesn't show up for their booking?
  • What should I do if my guest brings extra people?
  • How do I charge overtime?

Categories

  • Becoming a Host
  • Calendar and Availability
  • Managing Your Listing
  • Pricing
  • Booking Requests
  • Your Bookings
  • Payouts and Taxes
  • Security Deposits
  • Cancellations
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