How do I change or withdraw an offer?

You can make changes to or withdraw an offer as long as a guest hasn't accepted it.

Changing an offer

To change an offer:

  1. Go to your Inbox
  2. Open the message from the guest you sent an offer to
  3. Click Edit on the bottom right-hand side
  4. You can change the dates, check-in and check-out times, booking fee, cleaning fee, and security deposit.
  5. Click Send Offer

Withdrawing a special offer

To withdraw an offer:

  1. Go to your Inbox
  2. Open the message from the guest you sent an offer to
  3. Click Decline on the top right-hand side
  4. To confirm, select the reason you are declining and write a message to your guest
  5. Click Decline Offer

If the guest has already booked your space, email us to make any changes to confirmed bookings.

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