How do I contact a guest by phone?

As a host, you can call a guest directly on our platform by sending a Request to Connect. This generates a masked phone number for future calls–your personal phone number will be protected and will not be shared. The masked phone number will expire two days after the booking ends.

Here's how you send a request:
Click the Call button on the bottom left corner.
If the guest has a verified mobile number on their account, they will be able to accept your calls.
If they do not have a verified mobile number, the guest will be prompted to verify their phone number and receive an SMS text message with the verification code.
1. This process can only be initiated by the host.
2. Only mobile numbers will work for verification. Landlines cannot be used to verify your number.

Still need help? Contact Us Contact Us