Security deposits: What hosts need to know

A security deposit is held by thisopenspace to protect hosts in case of unforeseen damages, additional cleaning, or failure to adhere to Space Rules during a booking.

A host has up to 48 hours following a booking to notify thisopenspace and request that the security deposit be withheld, within reason and with proof.

Click here to see how to submit a security deposit claim.

When listing your space, you can choose the amount of your security deposit that guests will be responsible for. Average deposits are typically $250, $500 or $1000, depending on the space and the amenities. Hosts are in full control of the amount they charge for a security deposit.

To see what deposit amount you have associated with your space, go to My Listings > Edit Listing > Scroll down to Manage Space > Select Deposit & Fees.

thisopenspace will mediate and resolve all cancellation requests and security deposit claims. Our decisions are reached after fairly assessing information from all sides. 

What is thisopenspace's security deposit claim process?

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