As a host, what should I know about security deposits?

You can require a security deposit for your listing. Security deposits are set by the host and collected by thisopenspace. They are based on a listing's features and/or how a guest is planning to use the space.

You can require a security deposit in case of damages, late check-outs, and a guest's failure to adhere to the rules.

Host-required security deposits

You always have the option to require a security deposit. If you do that, you also determine the security deposit amount.

If a booking duration is less than 5 days total

An authorization for the security deposit amount is placed on the guest's payment method on the day before the check-in date.

If a booking duration is greater than 5 days total 

A charge for the security deposit amount is placed on the guest's payment method on the day before the check-in date.

As long as you do not file a security deposit claim within 48 hours of the check-out, we’ll release the authorization or charge for the security deposit amount to the guest 7 days after the authorization or charge was placed. If it turns out we can’t place an authorization or charge for the security deposit amount before a guest's check-in, they'll be notified by email and will have 12 hours to try another payment method. If that doesn’t work out, we may cancel their booking, and the refund, if any, will be subject to our cancellation policy.

Learn how to add a security deposit.

Making a security deposit claim

You’ll need to report the claim yourself and submit it by emailing us within 48 hours of checkout or before a new guest checks in. Learn more about making a security deposit claim.

Handling payment

Security deposits must be handled through the thisopenspace website. They can't be handled in cash or through any other off-site payment method because this is a violation of our terms.

Host Insurance

If something goes wrong, hosts may still be covered by our Host Insurance.

Learn more about how thisopenspace handles security deposits.

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