How do I cancel my booking?
If you need to cancel a booking, reach out to us directly as soon as possible.
- Go to My Bookings
- Hit Change or Cancel on the booking you need to modify
- In the request box, provide as much detail as to why you need to cancel. The message goes to our Support Team and will not show to the host or guest
- Our Support Team will reach out to you directly
To keep it simple, we've put together one cancellation policy. This policy applies to all bookings on thisopenspace.
- Full refund within 48 hours of payment, less service fee
- 50% refund within 28 days of payment, less service fee
- No refunds after 28 days of payment
- No refunds when the event check-in is less than 7 days away, unless the cancellation request was sent within the first 48 hours of payment
You can read through the full cancellation policy here.
Our team reviews each cancellation to determine a fair resolution for both parties. All decisions made by thisopenspace regarding cancellation requests are final.