How do I cancel a booking?

  1. Go to My Bookings
  2. Click the Change or Cancel button on the top right of the booking you need to modify
  3. In the request box, provide as much detail as to why you need to cancel.
  4. Click Request to Cancel
Before your cancellation is confirmed, our team will review your cancellation request and let you know over email how much money you'll get back and why.

If you have to cancel because of an emergency or unavoidable circumstance, read more about how to file an extenuating circumstances claim.

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