What should I do if I'm uncomfortable hosting someone?

Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

Your safety is always a priority. If you find that a guest is breaking one of the rules you’ve set or has made you feel unsafe through their actions, you can decline their booking request or cancel the booking.

Before you've accepted a booking

We encourage you to get to know potential guests by asking questions about what they are planning in your space.

Declining an individual booking request won't negatively impact your listing's placement in search results. However, if you decline many or most booking requests, your search result placement may be negatively impacted.

After you've accepted a booking

If you've already accepted the booking, you can cancel it. You may be subject to cancellation penalties.

Flagging inappropriate messages

If a message from a guest makes you uncomfortable, let us know.

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