As a host, what penalties apply if I cancel a booking?

Because cancellations disrupt guests' plans and impact confidence in the thisopenspace community, the following penalties are applied for host cancellations.

Host service fee

The host service fee will be debited from your bank account or deducted from your first payout after a cancellation. Learn more about host service fees.

Cancellation penalty

In addition to the host service fee, a cancellation fee will be debited from your bank account or deducted from your first payout after a cancellation. The host cancellation penalty is $150 per booking.

The cancellation penalty may be waived if you have completed at least 10 consecutive bookings without canceling, either since you started hosting or since your last previous cancellation.

Account suspension

If you cancel 3 or more bookings within a year, we may deactivate your listing.

Unless there are extenuating circumstances, there will be no exceptions.

Limited exceptions to host cancellation penalties: If a booking was canceled due to an extenuating circumstance, host cancellation penalties may be removed.

You can cancel  bookings that you have a valid reason to believe will lead to an unauthorized party under certain circumstances.  Learn more .
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