What happens to my payout if my guest cancels?

If a guest cancels (either before or during a booking), they’re automatically refunded according to the cancellation policy, unless the cancellation qualifies for an additional refund under the Guest Refund Policy or because of a documented extenuating circumstance.

If the guest is owed a refund, the amount is deducted from your payout.

If you’d like to offer a guest more money back, email us.

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