What can I do when I get a booking inquiry?

A booking inquiry is a message from a guest asking specific questions. Guests who send an inquiry are usually looking for more information before sending a booking request.

Respond within 24 hours

Be sure to respond to all messages—especially booking inquiries—within 24 hours. Quick responses are one of the best ways to lock in a confirmed booking, and taking more than 24 hours to respond impacts your response rate.

Options for responding to a booking inquiry

  • Send an offer: This is the fastest way to get a confirmed booking. If you’d like to suggest a different price (higher or lower) or other dates, you can update your offer to the guest. Learn more about offers.
  • Send a message: Replying to the guest’s message within 24 hours is another way to maintain your response rate.
  • Decline the booking: You can decline if you’re unable to accommodate the guest. Before you decline, review the implications of declining bookings.
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