How does thisopenspace handle security deposits?

Security deposits can be required by hosts and managed by thisopenspace. Security deposit requests are based on the potential impact on a space and how a guest plans to use the space, a space's features, and/or the timing of a booking. Security deposits are never requested based on anyone’s race, national origin, ethnicity, sex, gender identity, or age.

Host-required security deposits

Some hosts require a security deposit for their listing. The amount is set by the host, not by thisopenspace. Guests booking a space with a security deposit are shown the amount before they make the booking.

For bookings that are less than 5 days total

An authorization for the security deposit amount is placed on a guest's payment method on the day before the check-in date. If the check-in date is the same as the day the guest made the booking, the authorization will be made at the same time a booking is confirmed. The authorization means that a guest won’t be able to access these funds for up to 7 days.

For bookings that are greater than 5 days total

For bookings that are greater than 5 days total counting from the check-in time to the check-out time, a charge, rather than an authorization, is placed for the security deposit amount.

Host claims

If a host requests to collect on their security deposit. Depending on the reason for the claim, the amount the host requests may or may not be the same as the security deposit.

Before a host makes a security deposit claim, they can first email thisopenspace within 48 hours of check-out and place a hold on the security deposit return, then contact the guest by sending them a message on the thisopenspace platform. At this point, the authorization for the security deposit amount will be captured as a charge until the dispute is resolved. If the security deposit was a charge, the refund will be placed on hold. If the guest agrees to pay the amount requested, the guest and host must share their resolution by emailing us. We'll confirm it with both parties, process the claim, and send the appropriate amounts to both parties, which usually takes 5 to 7 business days.

If a guest and host do not reach a decision, they can escalate the claim and involve thisopenspace. The host will provide documentation for any damaged or missing property, late check-outs, or failure to adhere to the space rules. This may include photos and/or video along with receipts, invoices, written estimates, or links to comparable items showing the actual cash value for repair or replacement. If we determine money is owed based on documentation and communication from both parties, we'll move forward with collecting from the security deposit. We reserve the right to collect payment from a guest using the payment details we have on file. By involving thisopenspace, both parties agree to accept the decision as final and binding.

How security deposits work if there’s an issue

If there’s an issue during your booking, a host can file a claim for some or all of the security deposit within 48 hours of check-out or before a new guest checks in—whichever is earlier.

Find out more about what happens if a host wants to make a security deposit claim?

Note: All payments, including security deposits, should always be made through thisopenspace. Don’t ever exchange money outside of the thisopenspace website. Find out more about what to do if you’re asked to make a payment off the thisopenspace website.
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