How much of a refund will I get if I cancel?

The amount of your refund depends on the cancellation policy and when you cancel.

You can find the refund amount specific to your reservation by starting to cancel your booking and contacting us

Additional details

  • Refund amount: The amount of the refund won’t ever exceed the amount you’ve actually paid.
  • Refund timing: Your refund won’t arrive right away, even though we send it as soon as we confirm your cancellation.
  • Credits: Credits are not refundable.
  • Service fees: Service fees for bookings are not refundable if:
    • You cancel 48 hours after your booking is confirmed
    • Your check-in time is less than 24 hours away
    • You made another booking with overlapping dates (this prevents double-booking), or
    • You’ve canceled more than 3 times in the last 12 months.

You may be entitled to a full refund if you have to cancel because of an extenuating circumstance

Note: If your plans have changed due to COVID-19, please read more about whether the extenuating circumstances policy will apply to your booking.
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