What should I do if a host asks me to pay outside of thisopenspace?

If you paid for your booking outside of thisopenspace (i.e. a wire or bank transfer),  you may have paid for a fraudulent booking. To get help, let us know immediately.

Some fees are paid in person

Most of the time, the entire cost of the booking will be paid at the time of booking through thisopenspace. However, there are some occasions where you’ll pay other charges in person:

  • Additional fees: Some types of places, like restaurants, charge additional fees for things like food and beverage. These fees need to be communicated to you through messaging on thisopenspace and are collected at check-in.
  • Local tax: This is usually included in the cost of the booking at the time of booking, but some hosts may be legally required to collect it in person instead. We ask hosts to communicate these additional charges before a guest books. Find out more about how taxes work for guests.

Report requests for payments outside thisopenspace

If a host on thisopenspace asks you to pay directly or through another company, report it to us.

You won't receive a paper or PDF invoice from a host or from thisopenspace asking you for payment. If a host uses any of these terms, report them: eTransfer, Paypal, wire, bank draft, cheque, money order, Western Union, MoneyGram.

To report requests for payment outside of thisopenspace

If you receive a message, email, call, or text from anyone asking you to pay or accept payment outside of thisopenspace, let us know immediately.

Types of scams

Never share your email address or contact information before a booking is accepted or transfer funds outside thisopenspace.

Examples of common scams include:

  • Advance Fee Scam: Someone offers to pay you or give you something if you pay through a service outside of thisopenspace.
  • Phishing Scam: Someone sends an email or link that looks like it's from thisopenspace or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses. Phishing messages may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
Note: Any bookings that are made outside of thisopenspace violate our Terms of Service. If we identify that a booking was made with payment outside of thisopenspace, we may deactivate the accounts of the person who made the booking and the host.
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