How do I cancel my booking because of an extenuating circumstance?

Note: If you need to cancel becuase of the COVID-19 pandemic, please read this article about your options.

If you need to cancel because of an emergency or unavoidable circumstance, here’s what you should do:

  1. Read our Extenuating Circumstances Policy to check if you’re covered
  2. Make sure you have any required documentation available
  3. Cancel your booking
  4. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

Important: Claims must be submitted within 14 days of cancellation.

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