How do I cancel my booking because of an extenuating circumstance?
Note: If you need to cancel becuase of the COVID-19 pandemic, please read this article about your options.
If you need to cancel because of an emergency or unavoidable circumstance, here’s what you should do:
- Read our Extenuating Circumstances Policy to check if you’re covered
- Make sure you have any required documentation available
- Cancel your booking
- Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case
Important: Claims must be submitted within 14 days of cancellation.