How do I read and send messages?

Messaging on thisopenspace starts when a guest makes an inquiry or booking request. Afterward, all messages related to that inquiry or booking request will appear in your inbox.

You must be logged in to your thisopenspace account to read or send messages.

To read or send a message

  1. Go to your Inbox
  2. Click on a message thread to read existing messages or send a new one

To remove a message from your inbox

  1. Go to your Inbox
  2. Hover over the message thread you'd like to remove and click on the trash 🗑 icon.

Once a message thread is deleted, there is no way to recover it.

More details

If a message makes you feel uncomfortable or someone tries to get you to pay outside thisopenspace, let us know by emailing us at support@thisopenspace.com.

When you click on a message, you can read the conversation and also find the following info:

  • Host or guest profiles including verifications and when the host or guest was last active on thisopenspace.
  • Reservation and payment details such as booking dates and, check-in and check-out times, the guest's company name, number of attendees, and price breakdown
  • Events such as booking confirmations and offers that are notated in the timeline of the conversations
  • If the host has sent an offer and enabled the call and text feature, the host and guest phone numbers will also be notated in the timeline of the conversations.
  • Any actions that are needed from you including booking requests, profile completion (you’ll find a prompt at the top of the page, above the conversation), and leaving reviews.

Hosts will also find info about how much the guest is paying and what they will earn along with a link to their calendar.

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