How do star ratings work?

In addition to written reviews, guests can submit a set of category star ratings for their booking.

Guests can give ratings on:

  • Accuracy. How accurately did the listing page represent the space? For example, guests should be able to find up-to-date info and photos in the listing description.
  • Communication. How well did you communicate before and during the booking? Guests often care that their host responds quickly, reliably, and frequently to their messages and questions.
  • Quality of Space. Did the guest feel that the listing met their expectations?
  • Amenities. How did the guest feel about the amenities that were available during the booking? Guests often care that all the amenities listed are available, working, and in good condition.
  • Cleanliness. Did the guest feel that the space was clean and tidy?

Where to find star ratings

A host needs to receive star ratings from at least 1 guest before the rating will display on their listing. At the top of a listing page, the number of stars displayed is an aggregate of the scores guests have given for that listing. At the bottom of a listing page, there's an aggregate for each category rating.

An aggregate of star ratings also appears on public profiles of guests and hosts. To view a host's aggregate star ratings click on the host's profile photo from the listing page. To find yours, go to your profile and click View my profile. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us