How do reviews work?

All the reviews on thisopenspace are written by hosts and guests who have completed their booking using thisopenspace. In addition to a written review, guests are also asked to provide star ratings and feedback to thisopenspace.

You have 14 days after check-out to write a review for a booking. To encourage impartial and honest comments, reviews are posted only after both parties have completed their review, or when the 14-day review period has ended.

Writing a review

To leave a review for a recent booking:

  1. Go to My Bookings
  2. Click Write Review
  3. Rate your experience on Accuracy, Communication, Quality of Space, Amenities, and Cleanliness. Find out more about star ratings.
  4. Leave a public review. Your comments will be shared on the listing as well as the host's profile on thisopenspace.
  5. Leave private feedback for the host. Your comments are private and will only be shared with the host directly.

Reviews must follow the Review Policy The best reviews include information that will help future guests and hosts. For example, you can share about your interactions with your host, guest, or their affiliates, and guests can highlight qualities that made the experience special (like special features of the space, cleanliness, or convenience).

As part of the review process, you’ll also have the option to leave private feedback for your host or guest. These private comments are shared at the same time that the reviews are posted.

Finding past reviews

To read reviews about you, go to your profile and click View my profile. Any private feedback that people have left you was sent over email and is not stored on your thisopenspace profile.

Responding to or disputing a review

Our community relies on honest, transparent reviews. Learn how to respond to a review or how to report a review that you believe goes against our Review Policy

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