Why should I communicate and pay through thisopenspace directly?

We make it faster and more convenient to find and book space.

Paying and communicating through thisopenspace helps ensure that you're protected under our cancellation and refund policies, security deposit claims, dispute resolution, Host Insurance, Terms of Service, and other safeguards. It also makes it easy to find and reference important booking details like a listing's address, check-in details, and other useful information. We can’t provide these benefits if your booking isn’t paid for directly through thisopenspace.

Paying or communicating outside of thisopenspace prevents us from providing support and also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Report suspicious messages

Never pay for your booking outside of thisopenspace. If someone asks you to pay for a booking outside our on-site payment system—or you think someone might be sending you links to a fake thisopenspace site—contact us immediately.

If you didn’t pay your host through thisopenspace (for example, check, wire, bank transfer), you may have paid for a fraudulent booking. To get help, let us know immediately.

To report a message, simply contact us using the email you used to sign up on thisopenspace.com.

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