What if a guest damages your space?

Guests are responsible for leaving the space in the condition they found it in. By booking through thisopenspace, guests agree to cover in full any damages that they or their invitees cause during the booking.

If damages have occurred to your property, thisopenspace is available to assist you in the resolution process, but require key documentation to properly assist. If a damage deposit was added to the booking where damages took place, please contact support@thisopenspace.com within 48 hours of the booking to start a dispute file with our customer support team. Useful documentation and information that will help process your payment request as quickly as possible include:

  • photographs of the damage being claimed
  • receipts, invoices or some alternative evidence of the accurate fair market value or report cost
  • proof of ownership for items damaged
  • a police report (if damages are excessive)
  • any other documentation that you feel will be helpful to processing your request
Have more questions? Submit a request