thisopenspace provides a single cancellation policy to equally protect hosts and guests.
If a guest cancels a booking:
- Full refund within 24 hours of paying
- 50% refund within 4 weeks of paying, less payment processing fee
- No refund if the event is less than 4 weeks away
If a host cancels a booking:
- 100% refund to the guest
- $150 cancellation fee is charged to the host*
Questions about the cancellation policies can be directed to our team. Contact us to learn more.
Booking transfers to other parties and change of dates are only permitted with express written approval from the host. Confirmed bookings are not transferable to other spaces.
*Fee may be waived in extenuating circumstances such as damage to the space resulting in unsafe conditions, subject to proof of circumstance and thisopenspace approval.