We get it, unexpected stuff happens! Reach out to us as soon as you know by clicking "My Bookings" on your account and then "Change/Cancel" on the booking in question. In the conversation box please provide as much detail as possible and our support team will reach out to you right away. No need for you to contact the host directly, we will help you through the process.
To keep it simple, we've put together one standard cancellation policy to protect both our Hosts & Guests. This cancellation policy applies to all bookings on thisopenspace.
Refund wise, if you cancel your booking within 24 hours of paying you will receive a full refund , a 50% refund within 4 weeks of paying, or no refund if the event is less than 4 weeks away.
You can read through the standard cancellation policy in full here.